Senior Principal, UX Researcher
Core
Shape end-to-end customer experience strategy through research leadership and insight-driven influence across the full customer lifecycle.
Role type
Senior Principal UX Researcher
Builds
Xvantage platform and broader ecosystem product direction
Domain
B2B IT sales channel / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Qualitative and quantitative research methods, Agile and Lean UX, Voice of Customer (VoC) program building, strategic problem framing, stakeholder influence, business acumen, storytelling, cross-functional collaboration
Preferred skills
Complex B2B SaaS product experience, AI-powered or agentic AI product experience, quantitative research methods (surveys, A/B testing, behavioral data analysis)
Technologies
Xvantage platform
Responsibilities
Define research priorities and uncover customer needs, mentor mid-level UX Researchers, own UX research strategy and roadmap, translate insights into actionable recommendations, advocate for customer-centered decision-making, partner with Data Science and Business Analytics teams, communicate insights to shape prioritization and roadmap direction
Seniority
Senior, hands-on IC with strategic mentorship