ServiceNow CMDB Engineer
Core
Operationalize CMDB standards across AT&T's ServiceNow platform, driving enforcement, development, health, and data analysis to move from fragmented practices to a mature enterprise model.
Role type
Senior ServiceNow CMDB Engineer (Systems Engineering)
Builds
Scalable, high-availability components for CMDB enforcement, attestation, certification, and exception handling; AI-enabled capabilities for automated data validation and intelligent quality reporting.
Domain
IT Service Management (ITSM) / Enterprise Data Governance / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow CMDB (IRE, Discovery, Service Mapping, scoped apps), SQL, Python, Power BI, data analytics, AI/prompt engineering, modern enterprise CMDB governance, data policy enforcement
Preferred skills
Jira Align, JSM, Jira Cloud, Git, ServiceNow CIS-CMDB/Discovery certifications, SAFe, Agile, DevOps, AI/ML
Technologies
ServiceNow, Python, SQL, Power BI, Jira Align, JSM, Git
Responsibilities
Build and maintain CMDB enforcement components (business rules, script includes, ACLs, transform maps); Operate and improve KPI frameworks for stale records, duplicates, and ownership gaps; Develop tooling for stale record handling, cleanup jobs, and reporting; Build and maintain SQL queries for CI counts and governance decisions; Guide cross-functional engagements and align CMDB solutions with business objectives; Analyze platform performance and build dashboards for tracking progress; Maintain clear documentation and deliver training on CMDB standards.
Seniority
Senior, hands-on IC with technical leadership