Sr Specialist Software Engineering (ServiceNow Developer)
Core
Senior ServiceNow developer handling complex incident resolution, platform enhancements, and integrations for enterprise IT operations.
Role type
Senior IC ServiceNow Developer
Builds
ServiceNow platform enhancements, automation workflows, and integration solutions
Domain
Enterprise IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform development, JavaScript (ServiceNow scripting), Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer, REST APIs, SOAP APIs, MID Server configuration, Data Imports, Transform Maps, Scheduled Jobs
Preferred skills
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ITIL Foundation, ITSM/ITOM/HRSD/CSM module expertise
Technologies
ServiceNow, JavaScript, REST, SOAP
Responsibilities
Handle escalated complex incidents and perform deep technical troubleshooting, Design and implement medium-complexity enhancements on the ServiceNow platform, Troubleshoot complex integration failures and maintain API connections, Analyze and optimize performance issues in scripts and workflows, Conduct code reviews for Tier 2 developers and provide technical guidance, Maintain technical design documentation and reusable knowledge articles
Seniority
Senior, hands-on IC
