Network Support Technician (Government)
Core
Provide onsite and remote Tier 2 IT support for LANs, applications, peripherals, and end-users at an ICE facility, including hardware/software troubleshooting, network diagnostics, and system maintenance.
Role type
Senior IC Network Support Technician (Tier 2)
Builds
24x7 LAN services, network infrastructure, and IT field operations support for ICE OCIO
Domain
Government / Law Enforcement / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
network diagnostics, hardware troubleshooting, server configuration, backup management, cabling, mobile device support, security patching, inventory management, video teleconferencing setup, system design analysis
Preferred skills
enterprise technical support, system performance optimization, IT hardware repair, project planning, server administration, technical expertise across multiple assignments
Technologies
ServiceNow, network communication devices, servers, network storage arrays, tape backup units, smartphones, tablets, hotspots, biometric devices, electrocardiograms, x-ray machines, smart displays, sensors, video teleconferencing infrastructure
Responsibilities
Install, configure, and maintain network communication devices, servers, and backup units; troubleshoot and resolve desktop, network, and mobile device issues; monitor ITSM assignments and apply troubleshooting; maintain system health and perform restore testing; provide cabling support in data centers and wiring closets; conduct equipment deployments; analyze business requirements and design specifications; participate in after-hours on-call rotations; update tickets and generate activity reports
Seniority
Mid-level, hands-on IC
