Senior Technical Support Engineer
Core
Act as a technical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP-integrated environments to ensure seamless technology operations.
Role type
Senior IC cloud support engineer (multi-cloud & ERP)
Builds
Resilient cloud and ERP-integrated environments for global customers
Domain
Cloud infrastructure (Azure, AWS) and ERP systems (SAP)
Deliverable
client delivery
Required skills
Advanced troubleshooting of cloud services, incident response leadership, root cause analysis, ERP/SAP integration knowledge, SQL/database concepts, API troubleshooting, ITIL processes
Preferred skills
Scripting (PowerShell, Python, Bash), monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch), Infrastructure as Code (Terraform, CloudFormation), Container technologies (Docker, Kubernetes), Cloud certifications, Microsoft 365/Entra ID experience, Cloud cost optimization
Technologies
Azure, AWS, SAP, SQL, Apache, IIS, MySQL, MSSQL, PostgreSQL, PowerShell, Python, Bash, Datadog, Zabbix, Azure Monitor, CloudWatch, Terraform, CloudFormation, Docker, Kubernetes, Microsoft 365, Entra ID
Responsibilities
Troubleshoot and resolve advanced issues across Azure/AWS services, Lead critical incident response including bridge calls and service restoration, Diagnose outages and performance issues using monitoring tools and logs, Troubleshoot ERP and SAP integrations, Conduct root cause analysis and drive long-term improvements, Mentor junior engineers and improve support processes
Seniority
Senior, hands-on IC