Lounge Agent (ORD)
Core
Welcome guests to the Wingtips Airport Lounge, arrange special services, and assist with questions to deliver exceptional customer service.
Role type
Front-line hospitality agent (airport lounge)
Builds
Guest experience and lounge operations
Domain
Aviation ground services / Airport hospitality
Deliverable
product features
Required skills
Customer service, communication, safety compliance, inventory management, physical stamina
Preferred skills
Leadership skills
Technologies
None stated
Responsibilities
Verify passenger eligibility for lounge access, replenish amenities and maintain cleanliness, communicate with food attendants, follow safety and security rules, work flexible shifts including weekends and evenings
Seniority
Entry-level