Lounge Supervisor (Airline Industry)
Core
Oversee daily operations of an airline passenger lounge, managing staff, delivering premium F&B services, and ensuring 5-star hospitality standards for premium passengers and frequent flyers.
Role type
Senior IC lounge operations supervisor
Builds
Premium passenger lounge experience and F&B service delivery
Domain
Airline industry + Hospitality/Food & Beverage
Deliverable
product features
Required skills
Staff scheduling and performance management, F&B quality control, inventory and stock control, guest relations and complaint resolution, health and safety compliance, vendor relationship management
Preferred skills
First Aid and emergency response training
Technologies
N/A
Responsibilities
Manage lounge staff including scheduling, task delegation, and performance monitoring; Supervise food and beverage preparation, presentation, and quality; Ensure compliance with airline policies, safety protocols, and industry regulations; Address customer feedback and complaints professionally; Monitor inventory levels of food, beverages, and supplies.
Seniority
Mid-level, hands-on IC