Airport Concierge
Core
Deliver a seamless end-to-end airport experience to clients by greeting them, escorting them through security and to gates/amenities, and managing flight updates.
Role type
Airport Concierge
Builds
Personalized ground handling services for airline clients
Domain
Aviation / Ground Handling
Deliverable
client delivery
Required skills
Customer service, communication, problem-solving, time management, computer and smartphone proficiency
Preferred skills
Experience in fast-paced environments, familiarity with airport amenities
Technologies
Airport Butler system
Responsibilities
Greet clients upon arrival, escort clients through security and to gates/lounges, assist with luggage loading, monitor flights and communicate changes, assist with boarding passes, maintain professional rapport with agencies and airlines, adhere to escort protocols.
Seniority
Entry-level, hands-on IC