Customer Service/Ground Operations Agent - PSC
Core
Provide customer service and ground operations support for scheduled and charter flights, including aircraft marshaling, baggage handling, and safety enforcement.
Role type
Ground operations agent (customer service)
Builds
Passenger boarding experiences and aircraft turnaround operations
Domain
Aviation / Airline ground operations
Deliverable
physical/clinical work
Required skills
Customer service, aircraft marshaling, baggage handling, heavy machinery operation, safety compliance, English (reading/writing/speaking), valid driver's license
Preferred skills
Basic computer skills, people-oriented attitude, flexibility for varied hours
Technologies
Tugs, tractors, belt loaders, bag carts, push-back tractors, deicers
Responsibilities
Process tickets and check baggage, marshal aircraft and push back, handle denied boarding situations, operate heavy motorized machinery, enforce safety/security measures
Seniority
Entry-level, trainee status upon offer