Passenger Service Lead
Core
Oversees and coordinates day-to-day passenger service operations including check-in, boarding, and gate management to ensure safety and customer satisfaction.
Role type
Senior IC passenger service lead
Builds
Efficient passenger flow and safe boarding processes for airlines
Domain
Aviation ground handling
Deliverable
product features
Required skills
Leadership, communication, problem-solving, reservation system proficiency, safety regulation knowledge
Preferred skills
Customer service certification, aviation training
Responsibilities
Coordinate passenger service duties, delegate tasks to team members, address passenger concerns, enforce gate security, conduct on-the-job training, observe safety regulations
Seniority
Senior, hands-on IC
Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.