Manager, Customer Relationship
Core
Manage top-tier client portfolios and drive client development strategies for luxury retail clients using data insights and modern clienteling tools.
Role type
Manager, Customer Relationship
Builds
High-touch client retention strategies, personalized brand experiences, and store-wide client development programs.
Domain
Luxury retail / Client relationship management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Luxury consumer mindset, data analysis, KPI translation, cross-functional collaboration, clienteling technology expertise, VIP experience design, sales team coaching, high-value client engagement
Preferred skills
None stated
Technologies
Connect app, proprietary CRM software
Responsibilities
Manage Most Valuable Clients (MVC) portfolios and execute retention strategies, deploy tactical roadmaps for Client Development KPIs, monitor and optimize store clienteling metrics, lead roll-out of corporate Client Development programs, champion clienteling technology and coach associates, identify high-potential clients for Private Client Relations programs, integrate clienteling objectives into in-store activations and VIP events, interact directly with top-tier clients during key activations
Seniority
Manager, hands-on leadership