Alterations Manager
Core
Lead and support alterations associates at Saks Fifth Avenue and Neiman Marcus locations to deliver high-end client service and manage garment alterations.
Role type
Senior IC Alterations Manager
Builds
High-quality alterations and fitting services for luxury customers
Domain
Luxury retail / Garment alterations
Deliverable
product features
Required skills
Management of operations workforce, recruiting and training staff, performance feedback, proficiency in Word and Excel, flexibility with evening/weekend/holiday schedules
Preferred skills
Fitting and tailoring experience in luxury settings, ability to perform alterations on various garments, knowledge of luxury merchandise fabrication and styling
Responsibilities
Organize structural processes, drive objectives and monitor progress, create effective teamwork between sales and alterations, maintain high customer service standards, deliver ongoing education and performance feedback
Seniority
Senior, hands-on IC