Alterations/Client Experience Manager
Core
Leading and supporting alterations associates to deliver high-end garment fitting, tailoring, and alterations services for luxury retail clients.
Role type
Senior IC alterations manager (luxury retail)
Builds
High-quality garment alterations and fitting services for Saks Global customers
Domain
Luxury retail / Apparel alterations
Deliverable
physical/clinical work
Required skills
Management of operations workforce, recruiting and training associates, performance feedback, proficiency in Word and Excel, flexibility with evening/weekend/holiday schedules
Preferred skills
Fitting and tailoring experience in high-end/luxury settings, ability to perform alterations on a wide range of garments, knowledge of luxury merchandise fabrication and styling
Responsibilities
Organize and build structural processes, drive positive outcomes through objectives and monitoring progress, create effective teamwork between selling and alterations departments, maintain high customer service standards, deliver ongoing education and performance feedback to associates
Seniority
Manager, hands-on leadership