Technicien(ne) TI – Support de proximité
Core
On-site IT support technician providing Level 2 troubleshooting, device deployment, and AV support in a manufacturing environment.
Role type
Mid-level IT support technician (on-site)
Builds
Reliable IT operations and AV systems for manufacturing floor and office staff
Domain
Manufacturing / Enterprise IT
Required skills
Windows troubleshooting, hardware repair, printer support, Microsoft 365 (Outlook/Teams/OneDrive), Active Directory/Azure AD, basic network (LAN/Wi-Fi/VPN), ITIL processes, ticketing systems, asset management, AV equipment support
Preferred skills
French/English bilingualism, 2+ years AV support experience
Technologies
Windows, Microsoft 365, Active Directory, Azure AD, ITIL, ticketing tools
Responsibilities
Troubleshoot and resolve Level 2 incidents for workstations, laptops, printers, and mobile devices; deploy and image workstations and accessories; support Microsoft 365 tools and corporate applications; assist with account access requests and basic network troubleshooting; support meeting rooms and AV/conference equipment; maintain accurate documentation in ticketing tools and update knowledge base; coordinate with vendors and internal teams for repairs and upgrades; provide on-floor production support adhering to site safety requirements
Seniority
Mid-level, hands-on IC