Customer Care and Sales Advisor 1
Core
Entry-level sales and support role handling billing inquiries, service scheduling, retention, and upselling cable/internet products.
Role type
Entry-level Customer Care and Sales Advisor
Builds
Customer retention and revenue growth for Sparklight/Cable One
Domain
Telecommunications / Cable services
Deliverable
product features
Required skills
Active listening, telephone-based selling, billing information management, remote issue resolution, order entry, upselling, script adherence
Preferred skills
Patience, professionalism, empathy, ability to remain composed under pressure
Technologies
Ticketing systems, hosted platforms
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems, address requests to disconnect or remove services, provide billing and pricing information, resolve standard issues remotely or schedule service appointments, negotiate household spend and upsell additional services, meet weekly and monthly sales activity goals
Seniority
Entry-level, hands-on IC