Customer Care & Sales Advisor I - Residential
On-site · United States
Core
Entry-level Customer Care and Sales Advisor providing billing support, service scheduling, and retention sales for residential cable customers.
Role type
Entry-level Customer Care & Sales Advisor
Builds
Residential cable and internet services for Sparklight/Cable One customers
Domain
Telecommunications / Cable Services
Deliverable
product features
Required skills
Active listening, telephone-based selling, billing information, product knowledge, empathy, script adherence, order entry
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems, address requests to disconnect or remove services, negotiate household spend and upsell additional services, schedule service appointments, accurately input orders, meet weekly and monthly sales activity goals.
Seniority
Entry-level, hands-on IC
