Customer Care and Sales Advisor - I
Core
Supportive voice and solutions partner for customers, handling billing, service scheduling, product changes, and retention sales via phone and ticketing systems.
Role type
Entry-level customer care and sales advisor
Builds
Customer retention and service continuity for Cable One subscribers
Domain
Telecommunications / Cable services
Deliverable
product features
Required skills
Telephone-based selling, active listening, billing and pricing knowledge, script adherence, order entry, upselling, remote issue resolution
Preferred skills
Patience, professionalism, empathy, ability to remain composed in high-pressure situations
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; address requests to disconnect or remove services; provide billing and pricing information; resolve standard issues remotely or educate customers on resolution steps; schedule service appointments; arrange product returns or exchanges; manage add/change/delete requests in hosted platforms; negotiate household spend and upsell additional services; meet or exceed weekly and monthly sales activity goals; follow company-approved scripts.
Seniority
Entry-level
