Customer Care & Sales Advisor I - Residential
Core
Entry-level sales and support representative handling inbound inquiries, billing, service scheduling, and retention for residential cable/internet customers.
Role type
Entry-level Customer Care & Sales Advisor
Builds
Customer retention and service adoption for residential broadband and cable services
Domain
Telecommunications / Residential Consumer Services
Deliverable
client delivery
Required skills
Active listening, telephone-based selling, billing and pricing knowledge, product knowledge, script adherence, data entry
Preferred skills
Patience, empathy, problem-solving, ability to negotiate household spend
Technologies
Ticketing systems, hosted platforms
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems, address requests to disconnect or remove services, provide billing and pricing information, resolve standard issues remotely or schedule service appointments, arrange product returns or exchanges, manage add/change/delete requests in hosted platforms, use telephone-based selling skills to build rapport and upsell additional services, accurately input orders, meet weekly and monthly sales activity goals
Seniority
Entry-level, hands-on IC