Customer Care & Sales Advisor I - Residential
On-site · United States
Core
Supportive voice and solutions partner for residential customers, handling billing, service scheduling, and retention sales via phone and ticketing systems.
Role type
Entry-level Customer Care & Sales Advisor
Builds
Customer trust and retention while upselling additional services
Domain
Telecommunications / Residential Services
Deliverable
product features
Required skills
Active listening, telephone-based selling, billing information, product knowledge, empathy, script adherence
Preferred skills
None stated
Technologies
Ticketing systems, hosted platforms
Responsibilities
Respond to inbound customer inquiries, address disconnect requests, provide billing info, resolve standard issues, schedule service appointments, manage add/change/delete requests, input orders, meet sales goals
Seniority
Entry-level, hands-on IC
