Customer Care and Sales Advisor - I
Core
Supportive voice and solutions partner for customers, handling billing, service scheduling, product changes, and retention sales via phone and ticketing systems.
Role type
Entry-level Customer Care and Sales Advisor
Builds
Customer trust and retention while upselling services to meet sales goals
Domain
Telecommunications / Cable services
Deliverable
product features
Required skills
Active listening, empathy, telephone-based selling, billing and pricing knowledge, order entry, script adherence
Preferred skills
Patience, professionalism, ability to remain composed in high-pressure situations
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; address requests to disconnect or remove services; provide billing and pricing information; resolve standard issues remotely or educate customers; schedule service appointments; arrange product returns or exchanges; manage add/change/delete requests in hosted platforms; negotiate household spend and upsell additional services; meet or exceed weekly and monthly sales activity goals
Seniority
Entry-level
