Customer Care and Sales Advisor - I
Core
Supportive voice and solutions partner for customers, handling billing, service scheduling, product changes, and retention sales via phone and ticketing systems.
Role type
Entry-level Customer Care and Sales Advisor
Builds
Customer retention and service continuity for Cable One/Sparklight subscribers
Domain
Telecommunications / Cable Services
Deliverable
client delivery
Required skills
Active listening, empathy, telephone-based selling, billing and pricing knowledge, order management, upselling, script adherence
Preferred skills
Patience, professionalism, ability to remain composed in high-pressure situations, knowledge of Cable One products
Technologies
Ticketing systems, hosted platforms
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; address requests to disconnect or remove services; provide billing and pricing information; resolve standard issues remotely or educate customers on resolution steps; schedule service appointments; arrange product returns or exchanges; manage add/change/delete requests in hosted platforms; use telephone-based selling skills to build rapport, identify issues, offer creative solutions, and negotiate household spend; accurately input orders; meet weekly and monthly sales activity goals.
Seniority
Entry-level, hands-on IC