Customer Care and Sales Advisor - I
Core
Supportive voice and solutions partner for customers, handling billing, service scheduling, product changes, retention, and sales.
Role type
Entry-level Customer Care and Sales Advisor
Builds
Customer trust, retention, and revenue through service and sales interactions
Domain
Telecommunications / Cable services
Deliverable
client delivery
Required skills
Active listening, empathy, telephone-based selling, billing and pricing knowledge, order entry, script adherence, problem resolution
Preferred skills
Patience, professionalism, ability to remain composed in high-pressure situations
Technologies
Ticketing systems, hosted platforms
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; address requests to disconnect or remove services; provide billing and pricing information; resolve standard issues remotely or schedule service appointments; manage add/change/delete requests in hosted platforms; use telephone-based selling skills to build rapport, identify issues, offer solutions, and negotiate household spend; meet or exceed weekly and monthly sales activity goals; follow company-approved scripts.
Seniority
Entry-level, hands-on IC