Senior Customer Care - Business
Core
Execute core responsibilities of a Care Specialist to deliver high-quality customer support and service operations, managing billing processes and resolving complaints.
Role type
Senior Customer Care Specialist (Business)
Builds
Customer support services and billing operations for Cable One and its family of brands
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
fact-finding, billing process management, cross-functional meeting facilitation, real-time chat support, ticket and inbox request resolution, training program development, feedback delivery, complaint resolution, team mentoring
Preferred skills
patience, professionalism, composure under pressure, ability to sit for extended periods
Technologies
chat support systems, billing systems, ticketing systems
Responsibilities
Execute core responsibilities of a Care Specialist; manage billing processes; serve as primary point of contact for cross-functional meetings; provide real-time chat support; handle and resolve tickets and inbox requests; partner with leadership to develop training programs; deliver feedback on service gaps; manage and resolve complaints and escalations; mentor team members
