Supervisor Customer Care & Sales Advisor
Core
Lead and develop a team of Customer Care and Sales Advisors to ensure high-quality service delivery, drive retention, and achieve sales goals.
Role type
Senior IC customer care and sales operations supervisor
Builds
Customer care operations, retention programs, and sales initiatives for a cable and internet service provider
Domain
Telecommunications / Cable Internet
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team leadership, coaching, scheduling, performance management, conflict resolution, training, KPI monitoring, process improvement, data analysis, problem-solving
Preferred skills
experience in customer service, retention, sales, or supervisory roles, knowledge of cable products, familiarity with ticketing platforms
Technologies
ticketing platforms, performance reporting tools
Responsibilities
Supervise and coach a team of advisors; schedule team coverage; handle escalated customer interactions; monitor KPIs and provide performance reports; train associates on procedures and sales techniques; collaborate on workflow improvements.
Seniority
Senior, hands-on IC