Customer Care & Sales Advisor 1 - Residential
Core
Support residential customers with billing, service scheduling, and product changes while driving retention and upselling additional services.
Role type
Entry-level customer care and sales advisor
Builds
Residential cable and internet services for Sparklight/Cable One customers
Domain
Telecommunications / Residential Services
Deliverable
client delivery
Required skills
Active listening, empathy, telephone-based selling, billing information handling, remote issue resolution, order management, upselling, script adherence
Preferred skills
Knowledge of Cable One products, patience, professionalism, ability to remain composed under pressure
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; address requests to disconnect or remove services; provide billing and pricing information; resolve standard issues remotely or educate customers on steps; schedule service appointments; arrange product returns or exchanges; manage add/change/delete requests in hosted platforms; negotiate household spend and upsell additional services; input orders accurately; meet weekly and monthly sales activity goals.
Seniority
Entry-level