Customer Care and Sales Advisor
Core
Support customers with billing, service scheduling, and product changes while driving retention and upselling additional services.
Role type
Entry-level Customer Care and Sales Advisor
Builds
Customer retention and revenue growth for a cable/internet service provider
Domain
Telecommunications / Consumer Services
Deliverable
client delivery
Required skills
Active listening, empathy, telephone-based selling, billing and pricing knowledge, order management, script adherence
Preferred skills
Patience, professionalism, ability to remain composed under pressure
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; resolve standard issues remotely or schedule service appointments; negotiate household spend and upsell additional services; accurately input orders; meet weekly and monthly sales activity goals; handle requests to disconnect or remove services.
Seniority
Entry-level, hands-on IC