Customer Care and Sales Advisor - I
Core
Supportive voice and solutions partner for customers, handling billing, service scheduling, product changes, and retention sales.
Role type
Customer Care and Sales Advisor
Builds
Customer retention and service adoption for Cable One/Sparklight
Domain
Telecommunications / Cable Services
Deliverable
client delivery
Required skills
Active listening, empathy, telephone-based selling, billing information handling, remote issue resolution, order entry, upselling, script adherence
Preferred skills
Knowledge of Cable One products, patience, professionalism, ability to remain composed under pressure
Responsibilities
Respond to inbound customer inquiries via phone or ticketing systems; Address requests to disconnect or remove services; Provide billing and pricing information; Resolve standard issues remotely or educate customers on resolution steps; Schedule service appointments; Arrange product returns or exchanges; Manage add/change/delete requests in hosted platforms; Use telephone-based selling to build rapport, identify issues, offer solutions, and negotiate household spend; Meet or exceed weekly and monthly sales activity goals; Follow company-approved scripts; Assist with special projects