Customer Care Specialist I - Business
Core
Consultative sales and service expert for business customers, resolving inquiries, escalations, and billing issues while upselling tailored solutions.
Role type
Business Care Specialist I (B2B Customer Support & Sales)
Builds
Customer relationships and revenue growth for business clients
Domain
Telecommunications / B2B Services
Deliverable
client delivery
Required skills
consultative sales, upselling, cross-selling, CRM proficiency, billing resolution, account documentation, problem-solving, multitasking
Preferred skills
B2B customer support experience, Salesforce & ACP proficiency, mathematical skills for discounts/prorations
Technologies
Salesforce, ACP
Responsibilities
Resolve customer inquiries, escalations, and billing issues; identify and execute upsell/cross-sell opportunities; coordinate service changes and installations; maintain accurate account documentation; meet performance metrics for revenue and satisfaction
Seniority
Entry-level (1-2 years experience)