EverPro - Salesforce Technical Support Specialist (Remote, US)
Core
Provide technical support and configuration for the improveit 360 Salesforce CRM platform serving home improvement professionals.
Role type
Salesforce Technical Support Specialist
Builds
Business enterprise CRM (managed package on Salesforce) for remodelers and home improvement professionals
Domain
Home & Field Services / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce.com platform, Zendesk, Office 365, HTML editing, project management, documentation
Preferred skills
Salesforce Lightning, Swarm methodology, B2B Account Manager/Technical Support/Software Trainer experience, Remodeling/Contractor industry background
Technologies
Salesforce, Zendesk, Office 365
Responsibilities
Troubleshoot and resolve technical issues in Salesforce, Answer questions via tickets, calls, chats and emails, Salesforce configuration changes including workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports, Clearly and thoroughly document details of case requests and resolutions, Maintain and contribute to customer knowledge base
Seniority
Mid-level, hands-on IC