EverHealth - Implementation Specialist II (Remote, US)
Core
Guide customers through onboarding for EverHealth SaaS solutions, ensuring fast time-to-value and high engagement via hands-on training and usage monitoring.
Role type
Implementation Specialist (SaaS Customer Success)
Builds
Onboarding projects and customer adoption for EverHealth platforms
Domain
Health Services / Wellness / SaaS
Deliverable
product features
Required skills
SaaS onboarding, customer success, hands-on training, project management, data migration coordination, issue escalation, AI tool usage, facilitation, problem solving
Preferred skills
Healthcare tech experience, Salesforce, Taskray, ChurnZero
Technologies
Salesforce, Taskray, ChurnZero, AI tools
Responsibilities
Lead hands-on working sessions and webinar training; monitor customer adoption and remove blockers; manage onboarding projects including data migration; respond to inbound issues and escalate priorities; support learning content creation
Seniority
Mid-level, hands-on IC
