EverPro - Director of Customer Success (Remote, US)
Core
Lead cross-functional Customer Success teams for Service Fusion (field service management) and ZyraTalk (AI-powered communication) to drive revenue renewal, product adoption, and technical onboarding.
Role type
Director of Customer Success (B2B SaaS)
Builds
Service Fusion and ZyraTalk SaaS platforms
Domain
Home & Field Services, Health Services, Wellness
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership and development, Revenue retention strategy, Product adoption management, Technical onboarding oversight, Performance management and reporting, Process and playbook development, Cross-functional collaboration, Hiring and workforce planning
Preferred skills
Data-driven decision making, Coaching and talent development, AI-powered product understanding, Cross-functional relationship building, Escalation management
Technologies
Service Fusion, ZyraTalk
Responsibilities
Lead and develop a team of Customer Success Managers across multiple product lines, Own renewal metrics and revenue retention (GRR), Oversee CSM team driving product adoption and measurable customer outcomes, Lead technical onboarding CSM function, Define and track team KPIs including renewal rates and churn, Build and improve CS playbooks and escalation frameworks, Partner with Sales, Product, Engineering, and Marketing to represent customer needs
Seniority
Director, people management & strategy