Warranty Operations Coordinator
Core
Process daily RMA orders, coordinate with multiple departments to resolve customer issues, and monitor inventory levels to meet service level agreements.
Role type
Warranty Operations Coordinator
Builds
Processed RMA orders and resolved customer warranty issues
Domain
Logistics and Customer Service
Deliverable
client delivery
Required skills
RMA order processing, cross-functional coordination, inventory monitoring, stakeholder communication, process improvement identification, Microsoft Office (Outlook, Teams, Excel), risk anticipation, organizational skills
Preferred skills
Associate's or Bachelor's degree, 2+ years in order processing/customer service/warranty operations, ability to adapt to fast-paced environments
Responsibilities
Process daily RMA requests to meet SLAs, coordinate with shipping/logistics/procurement/IT to solve problems, identify and suggest improvements to RMA flow, monitor inventory levels, follow up with stakeholders to resolve requests, identify recurring delays
Seniority
Individual Contributor, mid-level
