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## About the role
- Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
- Co-ordinate with suppliers to initiate warranty claim and process failed vendor hardware devices.
- This includes information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs) related to RMA warranty process.
- Leverage process knowledge and best judgment to complete tasks with minimal direct supervision.
- Maintain a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
- Maintain and steward up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
- Ensure detailed physical inventory tracking and staging.
- Help to reconcile and report inventory discrepancies.
- Notify management about ordering stock shortages.
- Escalates any issues to management.
- Comply with security and data management policies.
- Embody our culture and values.
## Requirements
- High School Diploma AND 1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field.
- These requirements include, but are not limited to the following specialized security screenings:
- Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements which includes verification of a current Australian Passport.
- NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.
- 2+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.
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