Senior Process Manager SAP Service Cloud Voll-/Teilzeit (m/w/d)
Core
Designing and digitizing customer service processes for the future SAP Service Cloud to support smart and sustainable buildings.
Role type
Senior Process Manager (SAP Service Cloud)
Builds
Digitalized customer service processes and integrated IT systems for building energy services
Domain
Energy services / Smart buildings / SAP Service Cloud
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SAP Service Cloud expertise, process digitalization, project leadership, cross-functional team management, data analysis, regulatory compliance knowledge
Preferred skills
Analytical thinking, ownership mindset, team collaboration
Technologies
SAP Service Cloud
Responsibilities
Design and digitize customer service processes for SAP Service Cloud; Ensure standardization, simplification, and self-service capabilities; Optimize operational processes; Lead projects and cross-functional teams; Analyze data for prioritization and success measurement; Ensure quality and regulatory compliance
Seniority
Senior, hands-on IC with team leadership
