Account Manager
Core
Manage operational relationships for assigned clients, ensuring quality delivery and maintenance of products and services while resolving service delivery needs and escalations.
Role type
Senior Account Manager (Financial Services)
Builds
Operational stability and client satisfaction for financial institutions and corporations
Domain
Financial Technology / Payments
Deliverable
client delivery
Required skills
Client relationship management, Service delivery oversight, Escalation resolution, Stakeholder communication, Project planning, Process improvement
Preferred skills
Knowledge of Fiserv systems, Complex account governance, Project management, Risk identification
Technologies
Microsoft Office (Excel, PowerPoint, Word, Outlook)
Responsibilities
Serve as primary operational contact for assigned clients, Monitor service performance and identify risks, Partner with Relationship Managers to support revenue growth, Translate client needs into actionable plans, Communicate service updates and resolution plans, Support governance routines for complex client accounts
Seniority
Mid-Senior level, 4+ years experience