Technical Account Manager
Core
Technical point of contact for financial institution and merchant clients, handling technical escalations, onboarding, and platform interactions for Fiserv's Commerce Hub.
Role type
Senior Technical Account Manager
Builds
Merchant onboarding, portfolio growth, and reliable merchant services for financial institutions
Domain
Fintech, payments, financial services
Deliverable
client delivery
Required skills
technical account management, incident management, root cause analysis, cross-functional coordination, API integration support, technical strategy alignment, stakeholder communication
Preferred skills
Commerce Hub solutions, Scrum certification, API integration experience
Technologies
Commerce Hub, Microsoft Project, Excel, Word, PowerPoint
Responsibilities
Resolve escalated technical issues and incidents, explain technical stack and platform strategy to diverse audiences, coordinate technical projects and implementation activities, manage technical playbooks and status reporting, partner with relationship and developer teams for solution adoption
Seniority
Senior, hands-on IC
