Processing Specialist (m/w/d)
Core
Investigate payment chargebacks and disputes, review transaction data and documentation, and make decisions based on card scheme rules to ensure efficient, compliant processes.
Role type
mid-level operations specialist (chargeback/dispute resolution)
Builds
efficient, rule-compliant chargeback and dispute resolution processes for financial institutions and merchants
Domain
Fintech / Payments / Card Schemes
Deliverable
client delivery
Required skills
accuracy, analytical thinking, problem-solving, structured multi-case handling, MS Office proficiency
Preferred skills
knowledge of card scheme regulations (Visa, Mastercard), experience with case management tools, understanding of card payment flows
Responsibilities
Process chargeback cases according to card organization regulations, review documents and transaction data, handle customer dispute inquiries via written and phone channels, maintain documentation and support report creation, collaborate with internal teams, update case status in management systems
Seniority
Mid-level, hands-on IC