Sr Associate, Disputes and Fraud Analysis

Fiserv

Pune - Trion Business Park, India💼 Full-time🗓 2026-09-23 → 2026-09-25

Core

Deliver first-level technical support to clients by troubleshooting and diagnosing software or hardware issues.

Role type

Client Support Tier 1 Associate

Builds

Client satisfaction through efficient problem-solving

Domain

Fintech / Payments

Deliverable

client delivery

Required skills

technical support, troubleshooting software/hardware, phone or remote support, ticketing systems

Preferred skills

Zendesk, financial technology products

Responsibilities

Provide first-level technical support, troubleshoot and diagnose technical problems, escalate complex issues, document client interactions, collaborate with internal teams, maintain product knowledge

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About Fiserv

Fiserv is looking for an experienced Product Manager Advisor II – Open Banking, whose primary responsibility will be executing on the go-to-market of digital integrations with an Open API platform, API/APP marketplace and developer portal ecosystems to co-innovate with Fintechs, Financial institutions, prospects and key internal stakeholders to create value for our clients. This role is a hybrid between digital integrations platforms, marketplace technology, open APIs, Agentic AI and product. You will be part of a team working at the intersection of traditional finance and the disruptive world