Tech Lead, Client Tech Support Engineering
Core
Provide technical leadership, operational governance, and strategic direction for client tech support services to ensure application stability and operational excellence.
Role type
Senior IC Tech Lead (Production Support)
Builds
Mission-critical banking applications, payment processing systems, and transaction flows
Domain
Fintech, Payments, Banking
Required skills
Oracle SQL, PL/SQL, .NET, distributed applications, API integrations, middleware, root cause analysis, incident management, team mentoring, SLA governance
Preferred skills
Banking domain expertise, 24x7 production support experience
Technologies
Oracle, .NET, SQL, PL/SQL (via careerplan.io/jobs/R-10401479-1-tech-lead-client-tech-support-engineering-at-fiserv)
Responsibilities
Define support strategies and standards, lead major incident management and root cause analysis, mentor support engineers, ensure SLA compliance, coordinate cross-functional teams during critical events
Seniority
Senior, hands-on IC with leadership responsibilities