Professional, Client Tech Support Engineering
Core
Independently manages production support activities, resolves complex incidents, and ensures application stability for critical banking applications.
Role type
Senior IC production support engineer (Oracle/.NET)
Builds
Mission-critical banking and payments applications
Domain
Banking, payments, financial services, fintech
Required skills
SQL, PL/SQL, .NET, C#, Angular, REST services, WCF/WPF, Oracle databases, troubleshooting, root cause analysis, SLA compliance, incident management, problem management, technical documentation
Preferred skills
Banking domain knowledge, transaction-processing environment experience, operational risk understanding
Technologies
Oracle, .NET, C#, Angular, REST, WCF, WPF
Responsibilities
Execute complex support activities and technical administration; Validate application and database performance; Troubleshoot and resolve moderate to complex production issues; Identify recurring issues and recommend preventive actions; Coordinate with development, infrastructure, and database teams during critical incidents; Create and maintain support documentation and troubleshooting guides
Seniority
Senior, hands-on IC (via careerplan.io/jobs/R-10401466-1-professional-client-tech-support-engineering-at-fiserv)