Client Technical Support
Core
Resolve complex application and configuration issues for Premier financial clients by investigating production support cases and driving them to resolution. (via careerplan.io/jobs/R-10401347-client-technical-support-at-fiserv)
Role type
Senior IC client technical support specialist
Builds
Reliable system performance and consistent client experience for financial institutions
Domain
Fintech / Payments / Financial Services
Deliverable
client delivery
Required skills
Production application troubleshooting, configuration analysis, root cause analysis, case management, client communication, incident prioritization
Preferred skills
Financial institution support experience, Premier platform knowledge, performance optimization
Technologies
Case management systems, ticketing environments, financial services platforms
Responsibilities
Respond to and resolve production application issues, analyze product configurations to identify issues, escalate issues to appropriate teams, document support cases and root cause findings, prioritize case volume based on client impact, collaborate with internal teams for continuous improvement
Seniority
Mid-Senior, hands-on IC