Alternative Collector
Core
Collect delinquent consumer debt via telephone in a fast-paced call center environment, negotiating payment arrangements and recovering overdue payments.
Role type
Senior IC debt collector
Builds
Recovered payments and resolved billing issues for financial institutions
Domain
Fintech / Consumer Debt Collection
Deliverable
client delivery
Required skills
Telephone negotiation, compliance with debt collection regulations, database management, objection handling, repayment plan establishment, billing issue resolution
Preferred skills
CUBS system experience, knowledge of Fair Debt Collection Practices Act, bank/credit card/mortgage/medical/commercial collections experience, Microsoft Office proficiency
Responsibilities
Contact merchants regarding outstanding accounts using manual or automated dialing systems, negotiate payment of debts, document discussions in tracking systems, confirm payment arrangements, recover overdue payments, address customer billing complaints, collaborate on special projects
Seniority
Mid-level, hands-on IC