Customer Service - Sr Associate I
Core
Manage merchant onboarding, account maintenance, and resolve payment processing exceptions for financial institutions and merchants.
Role type
Senior IC payment operations associate
Builds
Merchant accounts and payment processing workflows
Domain
Fintech / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
merchant onboarding, account maintenance, payment processing, acquiring operations, CRM applications, workflow tools, operational platforms, analytical research, problem-solving, policy application, Microsoft Office (Excel)
Preferred skills
experience with moderately complex transactions, stakeholder collaboration, prioritization in fast-paced environments
Technologies
CRM applications, workflow tools, operational platforms, Microsoft Office
Responsibilities
Manage routine and moderately complex merchant onboarding and account maintenance; Review account discrepancies, rejected requests, and processing exceptions; Research issues across multiple systems to determine resolution paths; Validate system information and supporting documentation; Resolve operational concerns independently; Support quality checks and identify recurring process issues; Assist in onboarding new associates
Seniority
Mid-level, hands-on IC
