Mitarbeiter Vertriebsinnendienst (m/w/d) – Key Accounts
Core
Ensure professional care, advice, and continuous development of primary customers in daily operations, fulfilling individual customer requirements with high quality and building a trustworthy collaboration.
Role type
Sales Operations Specialist (Key Accounts)
Builds
Operational customer support, sales administration, and client service enablement for financial institutions and corporations.
Domain
Fintech and Payments
Deliverable
client delivery
Required skills
Customer relationship management, sales administration, contract review, data analysis, MS Office (Excel, PowerPoint, Word), German (fluent), English (fluent)
Preferred skills
Experience in sales operations or customer service, project support
Responsibilities
Consult and support primary customers in daily operations, handle customer inquiries and escalate to relevant departments, track customer issues to meet agreed deadlines, support Key Account Managers in daily business and client meetings, prepare and maintain presentation materials, manage sales administration including issue logs, contract compliance, billing verification, and statistical reporting, document and track changes in customer-related systems.
