Account Management CoE Manager
Core
Lead a Centre of Excellence for Account Management teams across EMEA, driving consistency, governance, and operational excellence.
Role type
Senior IC Account Management CoE Manager
Builds
Standard playbooks, templates, and processes for client governance, reporting, action tracking, and account management support
Domain
Fintech and payments
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leading people and coaching performance, managing work across direct or matrixed teams, supporting senior-level client governance, improving business processes through standardization and workflow design, using AI and automation tools, experience with Salesforce, ServiceNow, Power BI
Preferred skills
Experience in financial services, payments, fintech, or regulated industries, knowledge of audit and risk management, familiarity with Lean or Six Sigma, strong commercial mindset
Technologies
Salesforce, ServiceNow, Power BI, AI tools, automation tools
Responsibilities
Lead a Centre of Excellence for Account Management teams across EMEA, Establish standard playbooks and processes for client governance, Create and manage the operating cadence for governance meetings, Partner with cross-functional teams to re-engineer workflows, Facilitate audit and assurance activities, Coach and develop team members, Track and report performance metrics, Drive adoption of new standards through training
Seniority
Senior, hands-on IC
