Customer Solutions Representative
Core
Front-line customer support role managing order entry, quote coordination, and communication for small to mid-size customers in the thermal solutions industry.
Role type
Customer Solutions Representative (Commercial Operations)
Builds
Purchase orders, quotes, and project communication for Boyd Thermal customers
Domain
Industrial manufacturing / Thermal solutions
Deliverable
product features
Required skills
Order management, quote coordination, ERP system usage, cross-functional collaboration, issue escalation, customer communication
Preferred skills
CRM software usage, MRP/ERP system experience, blueprint reading, quoting experience, manufacturing environment experience
Technologies
ERP systems, Salesforce, Microsoft Office, Oracle
Responsibilities
Enter and manage purchase orders and delivery dates in ERP; Facilitate RFQs and track estimating progress; Validate incoming orders for accuracy; Coordinate contract reviews; Notify customers of schedule changes; Answer customer phone calls and emails; Troubleshoot and resolve customer complaints with cross-functional teams
Seniority
Individual Contributor, entry-to-mid level