Partner Support Specialist – Google
Core
Manage Google-related support cases, investigate provisioning/licensing issues, and create knowledge resources to enable partners to adopt and scale Google solutions.
Role type
Partner Support Specialist (Google Cloud/Workspace)
Builds
Support processes and knowledge resources for the Pax8 Google marketplace
Domain
Cloud technology / SaaS / Partner support
Deliverable
client delivery
Required skills
Technical troubleshooting, case management, process documentation, stakeholder collaboration, trend analysis
Preferred skills
Google Workspace/Cloud/Chrome Enterprise knowledge, Google certifications, cloud marketplace experience
Technologies
Ticketing platforms, Google Workspace, Google Cloud, Chrome Enterprise
Responsibilities
Own and manage Google support cases; Investigate provisioning and licensing issues; Perform manual remediation; Collaborate with engineering and Google stakeholders; Create knowledge resources; Identify trends to improve partner experience
Seniority
Individual Contributor
