On-Site Customer Service Representative - Savanna, GA
Core
On-site Customer Service Representative handling inbound calls and emails from healthcare members and providers to resolve inquiries and provide support.
Role type
Customer Service Representative
Builds
Customer support and data entry for healthcare members and providers
Domain
Healthcare / Customer Support
Deliverable
client delivery
Required skills
telephone communication, email communication, data entry, computerized system usage, problem analysis, HIPAA regulations knowledge, Microsoft Word & Outlook, keyboard proficiency, internet navigation
Preferred skills
customer service experience, multi-tasking, team environment collaboration, fast-paced environment adaptation
Responsibilities
Answer inbound calls and emails, input data, record communications accurately, identify and prioritize caller needs, formulate resolution plans, maintain customer satisfaction, perform problem analysis, educate callers on program benefits, escalate issues internally, meet call center metrics