On-Site Customer Service Representative - Milwaukee, WI
On-site
Core
Answer inbound calls from healthcare members and providers, input data, and provide customer service via telephone and email.
Role type
Customer Service Representative
Builds
Healthcare benefits navigation and care management services
Domain
Healthcare technology
Deliverable
client delivery
Required skills
telephone communication, data entry, HIPAA regulations knowledge, Microsoft Word & Outlook, computer keyboard proficiency, internet navigation
Preferred skills
medical records experience, multi-tasking, team environment adaptability
Responsibilities
Identify and prioritize caller needs, formulate resolution plans, maintain customer satisfaction, perform problem analysis, educate callers on program benefits, process and document information accurately, escalate issues internally
Seniority
Entry-level