On-Site Customer Service Representative - Milwaukee, WI
Core
On-site Customer Service Representative handling inbound calls and emails from healthcare members and providers to resolve inquiries and manage care-related information.
Role type
Customer Service Representative
Builds
Healthcare member and provider support via telephone and email
Domain
Healthcare / Digital Health
Deliverable
client delivery
Required skills
inbound call handling, data entry, HIPAA compliance, medical records knowledge, Microsoft Office proficiency, keyboard proficiency
Preferred skills
customer service experience, multi-tasking, team collaboration
Responsibilities
answer inbound calls and emails, input data accurately, resolve customer issues, educate callers on program benefits, escalate complex issues, meet call center metrics
Seniority
Entry-level to Individual Contributor
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