Microsoft Support Engineer
Core
Technical support engineer for productivity vendor solutions (Microsoft) within a managed services marketplace ecosystem.
Role type
Senior IC technical support engineer
Builds
Marketplace platform operations and partner success
Domain
IT Managed Services / SaaS / Microsoft Ecosystem
Deliverable
client delivery
Required skills
troubleshooting, issue resolution, knowledge base creation, stakeholder management, cross-functional collaboration, process improvement
Preferred skills
MSP ecosystem experience, marketplace platform familiarity, Microsoft product expertise, security tool experience (CrowdStrike, SentinelOne, Bitdefender)
Technologies
Microsoft Outlook, MS Teams, Microsoft Productivity Suite
Responsibilities
Act as first escalation point for vendor product problems, triage incoming support cases, create and maintain knowledge base articles, serve as main point of contact for partners, collaborate cross-functionally to resolve issues, stay current with platform updates and best practices
Seniority
Mid-to-Senior, hands-on IC