Senior Customer Experience Associate - German Speaking
Core
End-to-end client support and issue resolution for advertising clients within the Finance team, ensuring data accuracy and contract integrity.
Role type
Senior Customer Experience Associate (Finance/Client Support)
Builds
Client support solutions and data accuracy for advertising verification and optimization platforms
Domain
Advertising Technology (AdTech) / Finance Operations
Deliverable
client delivery
Required skills
Salesforce administration, order-to-cash process knowledge, client relationship management, data analysis, problem-solving, German language fluency, English language fluency
Preferred skills
Workday experience, advertising technology industry experience
Technologies
Salesforce, Workday
Responsibilities
Manage inbound client requests, provide product education to clients, safeguard contract and data accuracy in Salesforce, resolve client and data issues, liaise with internal teams, support multi-regional teams
Seniority
Senior, hands-on IC
