Captain - Customer Service
Core
Ensures guests' initial impressions are positive and welcoming by guiding them through dining, game rental, and entertainment experiences while enforcing house policies and maintaining safety.
Role type
Senior floor manager (hospitality/entertainment)
Builds
Guest experiences in a dining and entertainment venue
Domain
Hospitality / Entertainment
Deliverable
client delivery
Required skills
Guest relations, safety enforcement, conflict resolution, inventory management, event setup/breakdown, equipment maintenance, team coordination
Preferred skills
None stated
Technologies
None stated
Responsibilities
Greet guests and guide them through the venue, enforce house policies and ensure safety, manage wait times and service flow, assist with game rental and equipment maintenance, handle difficult guest situations, support special event setup and breakdown, maintain cleanliness and stock levels
Seniority
Mid-level, hands-on IC